We understand that there may be instances where you need to return or seek a refund for your purchase. This Return & Refund Policy outlines the guidelines and procedures for returning products and obtaining refunds. Eligibility: Our return and refund policy applies to all customers who have purchased directly from the Chic Aura website within 7 days of the original purchase date. Return Process: To initiate a return or refund, please contact our customer support team at 03-7499 3257 or fill out the return request form available on our website. Our team will guide you through the process and provide you with further instructions.

Conditions for Returns:

  • Products must be unused, unopened, and in their original packaging. For hygienic and safety reasons, certain items such as makeup brushes, mascara, and skincare products cannot be returned.
  • Returns must be requested within 7 days of the original purchase date.

Refund Options: We offer two refund options: a full refund or store credit.

  • Full Refund: If you prefer a full refund, the amount will be credited back to the original payment method used.
  • Store Credit: Alternatively, you may choose to receive store credit, which can be used towards future purchases on the Chic Aura website.

Timeframe for Returns:

  • Please ensure that your return request is initiated within 7 days from the date of purchase. Returns requested outside of this timeframe may not be accepted.

Shipping and Handling:

  • Customers are responsible for the shipping costs associated with returning the product. If the return is a result of our error or a defective product, Chic Aura will cover the return shipping costs.

Exchanges and Store Credit:

At this time, we do not offer direct exchanges. However, you can choose to return the item and receive store credit to make another purchase on our website.

Exceptions and Special Cases:

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will resolve the issue promptly and provide you with a suitable solution.

Contact Information:

For any questions, concerns, or assistance regarding returns and refunds, please contact our customer support team at 03-7499 3257. Our team is available from 9:00 AM to 6:00PM to assist you. Note: This Return & Refund Policy is subject to change. Please refer to the policy on our website for the most up-to-date information.