We are dedicated to providing you with exceptional support to ensure a smooth and enjoyable shopping experience. Please find below the details of our customer service policies, procedures, and contact information.

1. Contact Methods:

Email Support: For general inquiries, order-related questions, or assistance, you can reach our customer support team at sammoorbsb@gmail.com. We strive to respond to all inquiries within 24-48 hours.
Phone Support: If you prefer to speak with a representative directly, you can contact our customer service helpline at +60 3-7499 3257. Our team is available to assist you during our business hours 9am-6pm.

2. Order Inquiries:

If you have questions or need support regarding your order, such as tracking information, order status, or modifications, please provide your order number and contact our customer service team. We will promptly address your concerns and provide you with the necessary information.

3. Product Recommendations with AI Chatbot:

Our AI Chatbot is designed to provide personalized product recommendations based on your preferences, skin type, and other factors. Simply engage with the Chatbot on our website and let it guide you towards the perfect product choices.

4. Returns and Refunds:

For information on our return and refund policies, please refer to the dedicated section on our website. If you have any questions or need assistance with a return or refund, contact our customer support team, and we will guide you through the process.

5. Feedback and Complaints:

We value your feedback and strive to continuously improve our products and services. If you have any suggestions, comments, or complaints, please don’t hesitate to let us know. We appreciate your input and will address your concerns with utmost attention.

6. FAQs and Knowledge Base:

To provide you with quick and convenient assistance, we maintain a comprehensive Frequently Asked Questions (FAQs) section and a knowledge base on our website. Before reaching out to customer service, we recommend checking these resources as they may already provide answers to your questions.

7. Privacy and Data Security:

We take your privacy and data security seriously. For information on how we collect, use, and protect your personal information, please refer to our Privacy Policy section on our website. If you have any concerns or questions about privacy, please contact our customer service team.

8. Social Media Support:

Connect with us on our social media platforms, including Facebook, Instagram, and Twitter. We provide support and engage with our customers through these channels, offering updates, product information, and assistance.

Please note that our customer service team’s operating hours may vary, but we strive to provide timely support. For immediate assistance outside of business hours, our AI Chatbot is available to help you 24/7.